Terms and Conditions
These Terms and Conditions (“Agreement”) apply to all orders placed through the PhoneSwap Store website phoneswapstore.com, operated by PhoneSwap UK Limited (“we”, “us”, “our”). By using this website and placing an order, you agree to be bound by these terms.
1. Information About Us
PhoneSwap UK Limited
Registered in England & Wales: Company No. 081744858
138 High Street, Walthamstow, London, E17 7JS, United Kingdom
Email: sales@phoneswapstore.com
Phone: 0208 520 4965
2. Contract Formation
When you place an order, we will send you an Order Confirmation Email. This email is proof that we have received your order and forms the contract between us. The contract is formed when we send you this confirmation. You agree that all details you provide are accurate, current, and complete.
3. Price and Payment
Product prices are shown in GBP sterling and include VAT where applicable. Prices displayed during your order are the prices you pay. You may pay by card, PayPal, Klarna or other payment methods available at checkout. We do not store your card details.
4. Delivery and Shipping
Delivery methods and estimated delivery times are described on our Shipping Policy. We aim to dispatch orders promptly, but delivery times are estimates only and may vary due to courier handling.
5. Right to Cancel (Returns)
For most purchases to UK consumers, you have the legal right to cancel within 14 days of receiving the goods. Further details about how to return items and refunds are set out in our Returns and Refunds Policy.
6. Refunds and Returns
Refunds will be processed in accordance with our Returns and Refunds Policy. Original shipping costs may be non-refundable unless goods are faulty or incorrect.
7. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. You may be asked to provide photos and details so that we can investigate and offer a repair, replacement or refund.
8. Intellectual Property Rights
All content on this site (text, images, logos, graphics, videos) is owned by us or our licensors and protected by UK and international intellectual property laws. You may not copy, reproduce, or use our content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, our liability to you shall not exceed the price paid for the product. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption.
10. Privacy and Data Protection
Our Privacy Policy explains how we collect, use and protect your personal data in compliance with applicable UK GDPR and data protection laws.
11. Refunds and Payment Disputes
If you paid via Klarna or another payment provider, refunds will be processed in accordance with the provider’s terms once we authorise the refund. Please contact us if you have any concerns about how refunds are handled with your chosen payment method.
12. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time. The version in force at the time of your order will apply to that order.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
Last updated: January 2026
