Privacy Policy
At PhoneSwap Store, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
1. Information About Us
This website is operated by:
PhoneSwap UK Limited
Registered in England & Wales
Company No: 081744858
Registered Address: 138 High Street, Walthamstow, London, E17 7JS, United Kingdom
Email: sales@phoneswapstore.com
Phone: 0208 520 4965
2. Personal Data We Collect
We may collect and process the following personal data when you use our website or place an order:
- Name, billing address, and delivery address
- Email address and phone number
- Order details and purchase history
- Payment method information (processed securely by third-party payment providers)
- IP address, browser type, and device information
- Communications you send to us (emails, messages, enquiries)
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process and fulfil your orders
- To manage payments, refunds, and returns
- To communicate with you about your order or enquiries
- To comply with legal and regulatory obligations
- To improve our website, services, and customer experience
- To prevent fraud and unauthorised transactions
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contract: Processing necessary to fulfil your order
- Legal obligation: Compliance with accounting, tax, and consumer law
- Legitimate interests: Fraud prevention, website security, and service improvement
- Consent: Where you have given explicit consent (e.g. marketing communications)
5. Payment Providers
Payments on our website are processed securely by third-party payment providers such as Klarna, PayPal, and card payment processors. We do not store your full card details on our servers.
These providers process your data in accordance with their own privacy policies and applicable data protection laws.
6. Sharing Your Personal Data
We only share your personal data where necessary, including with:
- Delivery partners (e.g. Royal Mail, DHL, DPD, Evri)
- Payment service providers (e.g. Klarna, PayPal)
- IT and website service providers who support our operations
- Regulatory or law enforcement authorities where legally required
7. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as adequacy regulations or standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
- Order and transaction data is typically retained for up to 6 years
- Customer communications are retained only as long as needed for support purposes
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data (where applicable)
- Restrict or object to processing of your data
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
10. Cookies
Our website uses cookies to enhance functionality and improve user experience. Cookies may collect information such as browsing behaviour and preferences.
You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (where applicable).
11. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
12. Complaints
If you are unhappy with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: January 2026
